FAQ / Help
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Notify us as soon as you can - within 14 days. (Email, Ticket or Telephone). Please make sure you have read our returns policy. (see bottom of any website...
Mon, 31 Oct, 2016 at 3:49 PM
We can add you to our suppression list so you will not receive mail from us again. Please send name and address and ask to be suppressed from future mail....
Tue, 7 Feb, 2023 at 9:05 PM
If your heel lifts out when you try on new shoes and slippers, it may be because the sole is new and stiff -
they may not be too big!
Bend t...
Tue, 7 Feb, 2023 at 9:06 PM
For military personnel entitled to a vat refund - you must first check you do qualify. Then make your purchase in the normal way and pay the vat. Take a...
Tue, 21 Feb, 2017 at 11:49 AM
If you are having problems at checkout - Please let us know ! It would help us if you told us the device (pc/tablet/phone) and the operating system (and...
Wed, 24 May, 2017 at 5:11 PM
Coupons normally have conditions attached such as a certain value requires to be in a cart, or certain products or an expiry date exists. First make sur...
Wed, 24 May, 2017 at 4:40 PM